IT Systems Support Specialist

IT Systems Support Specialist

Dedienne Aerospace

WE ARE HIRING

IT Systems Support Specialist

Miami, AMERICAS

The IT Systems Support Specialist, will be responsible for providing high-quality technical support.  Accountable for the control of all IT Systems, credential and access; The person in this role will deliver effective technical support to all departments, the position plays a key role in the communication process within the departments, delivering solutions to both technical and non-technical end users while supporting a wide range of technologies.

ESSENTIAL FUNCTIONS
  • Respond to queries via chat, email, phone, and our internal system.
  • Provide technical support for questions and problems.
  • Diagnose issues, and aid in resolving simple to complex IT problems.
  • Technical documentation of IT processes and procedures.
  • Install, setup and configure applications and/or programs or any electronic devises (phones, cell phones, laptops, accessories, etc.) needed as a part of our onboarding and laptop refresh policy.
  • Ability to communicate effectively to help employees resolve their IT issues and follow up to ensure completion.
  • Ensures proper functioning of the organization’s information systems and makes upgrades as necessary
REQUIREMENTS & COMPETENCIES
  • Bachelor’s Degree in Information Technology or closely related field, or equivalent work experience.
  • 2-5 years of relevant IT experience.
  • Strong technical computer skills and the ability to troubleshoot and diagnose problems.
  • Familiarity with both PC and Mac hardware and software.
  • Experience with network repairs and analysis.
  • Strong knowledge of: Office365 Administration and Support / SharePoint / Microsoft Office / Windows Server installs and administration / SQL / Active Directory & Telephony Configuration, LogMeIn, Sophos, including account creation, password reset, group policy.
  • Writing and editing skills to aid in writing and updating manuals.
  • Bilingual (English/Spanish) required
In short
Company

Dedienne Aerospace

Location

Miami, AMERICAS

Starting date

As soon as possible

Minimum level of education required

Bachelor’s Degree

Level of experience required

2 to 5 years

Languages

English, Spanish

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