Customer Services PMO
Customer Services PMO
Dedienne Aerospace is a world leader in design, manufacture and maintenance of aeronautical tooling.
For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, firms, MRO companies, leasers, and others).
Dedienne Aerospace is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, the UK, Qatar, France, and elsewhere.
The diverse range of licences acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.
Our employees, with their variety of cultural backgrounds and nationalities, are our biggest asset, and actively participate in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective – customer satisfaction.
If you are dynamic, relish a challenge and enjoy working in a multicultural and international environment, join us!
Integrated within customer services, you contribute to the definition, deployment and monitoring of action plans for the customer services activity within of the DEDIENNE AEROSPACE group. You coordinate and manage the defined projects in line with the defined strategy. You coordinate transversally at the level of the subsidiaries the improvement and operational efficiency of the customer service activity at the level of the DEDIENNE AEROSPACE group.
As such your main missions are :
- Ensure transversal coordination of customer services teams on innovative projects
- Deploy on all sites and subsidiaries the actions defined in line with Group strategy
- Monitor the processes for the services activity
- Gathen the needs and areas for improvement emanating from repair centers in order to allow them greater efficiency and autonomy
- Actively participate in customer calls for tenders
- Actively participate in the creation of new international repair centers, in particular
You hold an engineering degree with 7 to 8 years of experience in Project Management in an international environment, ideally in service sector.
You are result and customer service oriented and know how to manage several projects at the same time.
Thanks to your backjround, you have a particular attraction for international environment and speak therefore fluent English. Available, ready to travel, you are pro-active by nature and like to take up challenges. The notion of profitability is no mystery to you and you know how to spot opportunities. If you want to work in an international, multicultural, dynamic and growing company, then come and join us.